Privacy Policy

Who we are

Our website address is: https://www.lucillescloset.com

What personal data we collect and why it’s collected

Comments

When visitors leave comments on the site we may collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

Information from contact forms is used internally for quality assurance, as well as promotion and marketing purposes.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

 

Return Policy

Any items purchased within the US are eligible for a refund or exchange. Any items purchased internationally can only be returned for an exchange.
 
Group orders can only be returned for an exchange. For hygiene reasons, Hats and Fascinators cannot be returned.
 
If you wish to return any items for any reason, you must contact us within 7 days of receipt of the goods. We do not send out return labels.
 
Please DO NOT send back any items without contacting us first. Doing so will delay the return process, or you may become ineligible for the return altogether.
 
In order to return an item, you must obtain a Return Number, which you can do by contacting us. In order to be eligible for a return, all items must be in original, unworn condition with all of the original tags still attached.
 
Items can be exchanged for other Items of equal or lesser value at no cost to you. Should you decide to be refunded for your returned items, they are subject to a 25% restocking fee. Shipping is non-refundable.
 
Once your return has been authorized and processed, please allow one billing cycle on your credit card to see the credit.
 
If you would like to know more about our company, you can Email or Call us.
Thank you for your business,
LUCILLE’S CLOSET